ONLINE STORE REGULATIONS

bijakowe.pl

§1 Definitions

§2 General Provisions

§3 General Terms and Conditions of Sale of Goods

§4 Payment Methods

§5 Delivery and Order Fulfillment Time

§6 Complaints Handling Procedure

§7 Withdrawal from the Sales Agreement

§8 Product Reviews

§9 Seller's Liability

§10 Information Clause Regarding Personal Data Processing

§11 Final Provisions

Appendices

Introduction

  1. The Online Store available at www.bijakowe.pl (hereinafter referred to as the "Online Store") is operated by Wojciech and Miłosz Podstawowa (hereinafter referred to as the "Seller"), conducting business under the name:

    TRAKTOR.COM.PL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ,

    Tajęcina 2KA

    36-002 Jasionka

    NIP: 5170442917

    REGON: 527292090

    KRS: 0001077811

    phone: +48 17 85 85 858,

    e-mail: info@bijakowe.pl.

  2. These regulations define the types and scope of services provided electronically via the Online Store, the rules for concluding sales agreements via the Online Store, the rules for performing these agreements, the rights and obligations of the Customer and the Seller, as well as the procedure for withdrawing from the agreement and the complaint procedure.

  3. The Controller of personal data processed In connection with the implementation of the provisions of these Regulations, the Online Store is operated by the Seller. Personal data is processed for the purposes, for the period, and based on the grounds and principles indicated in the privacy policy published on the Online Store website. Using the Online Store, including making purchases, is voluntary. Similarly, the provision of personal data by the Service User or Customer using the Online Store is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of the contract and statutory obligations of the Seller).



§1 Definitions

  1. Online Store available at www.bijakowe.pl.

  2. Seller – Traktor.com.pl Spółka z ograniczoną odpowiedzialnością, Tajęcina 2KA, 36-002 Jasionka, NIP: 5170442917, REGON: 527292090, KRS: 0001077811.

  3. Customer - a natural person, legal person, or organizational unit without legal personality, to which the law grants legal capacity, concluding a contract with the Seller.

  4. Consumer - a natural person concluding a legal transaction with the Seller that is not directly related to their business or professional activity, in particular who places an order in the Store.

  5. Service - electronic services provided by the Seller via the Online Store.

  6. Sales Agreement - a distance contract concluded between the Customer and the Seller via the Online Store, the subject of which is the purchase of Goods.

  7. Goods - a product, a movable item that the Customer purchases via the Store Online Store.

  8. Customer Account – a set of resources in the Seller's IT system, which collects information about the Customer, including address information and order history.

  9. Order Form – a form available in the Online Store that allows you to make a purchase.

  10. Registration Form – a form available in the Online Store that allows you to create a Customer Account.

  11. TodayBusiness day - one day from Monday to Friday, excluding public holidays.



§2 General Provisions

  1. The Seller undertakes to provide services to the Customer within the scope and under the conditions specified in the regulations.

  2. In order to ensure the security of data transmitted in the online store, the Seller takes technical and organizational measures appropriate to the level of risk, in particular measures to prevent unauthorized persons from obtaining and modifying personal data transmitted via the Internet. The Seller ensures the security of data transmission transmitted in the Online Store by using the SSL (SecureSocketLayer) protocol.

  3. The Customer undertakes to use the Online Store in accordance with applicable legal provisions and principles of social coexistence.

  4. The Customer using the Services of the Seller is obliged to comply with these Terms and Conditions.

  5. The Seller complies with the principle of personal data protection of Customers in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (OJ L 119, p. 1) ("GDPR").

  6. The Goods available in the online store are new, free from physical and legal defects.

  7. The Seller fulfills orders within Poland. Orders are also fulfilled outside Poland after prior arrangement of delivery terms and costs with the Seller.

  8. The Goods have been legally introduced to the Polish market. Information regarding the Goods on the online store's website constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Act of 23 April 1964, the Civil Code.



§3 General Terms and Conditions of Sale of Goods

  1. The Sales Agreement between the Customer and the Seller is concluded after the Customer places an order using the order form in the Online Store.

  2. After placing the order, the Seller immediately confirms its receipt and simultaneously accepts the order for processing. Confirmation of receipt of the order and its acceptance for processing occurs by sending an appropriate email to the Customer at the Customer's email address provided during the order placement process. The email message contains at least the Seller's statement of receipt of the order and its acceptance for processing, as well as confirmation of the conclusion of the Sales Agreement. Upon receipt of the above email by the Customer, a Sales Agreement is concluded between the Customer and the Seller.

  3. The content of the Sales Agreement is additionally secured in the Seller's online store's IT system.

  4. The product price displayed on the online store's website is given in Polish zloty and includes taxes. The total price of the product, including taxes, which is the subject of the order, as well as the delivery costs (including transport, delivery and postal charges) and other costs, and if the amount of these fees cannot be determined – the obligation to pay them, is communicated to the Customer on the online store's website during the order placement process, including when the Customer expresses their will to be bound by the Sales Agreement.



§4 Payment Methods

  1. The Seller provides the Customer with the following payment methods under the Sales Agreement:

  • Cash on delivery shipment.

  • Cash payment upon personal collection.

  • Payment by transfer to the bank account of the Seller.

  • The entity providing online payment services is mElements S.A.

  • Available payment methods: Payment cards: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro.

  • in installments (prepayment).

  • in the form of leasing (prepayment).

  1. Electronic payment and payment card transactions are settled according to the Customer's choice via the following services:

  • mElements S.A.

  • Stripe. Electronic and card payments are handled by Stripe Payments Europe, Limited with its registered office at C/O A&L Goodbody, Ifsc, North Wall Quay Dublin 1, Ireland, registration number IE513174.

  1. Instalment payment transactions are settled in accordance with the Customer's choice through Santander Bank. Santander Consumer Bank S.A., ul. Legnicka 48 B, 54-202 Wrocław

  2. If the Customer chooses payment by bank transfer, electronic payment or payment by card, the Customer is obliged to make the payment within 7 calendar days from the date of conclusion of the Sales Agreement.

  3. If the Customer chooses payment by cash on delivery upon delivery or payment in person upon collection, the Customer is obliged to make the payment immediately upon delivery.



5 Delivery and order processing time

  1. Delivery of the order takes place within the territory of the Republic of Poland or in accordance with individual arrangements with Sellers outside Poland.

  2. Delivery of the order to the Customer is subject to payment, unless the Sales Agreement provides otherwise. The delivery costs of the order (including transport, delivery, and postal fees) are indicated to the Customer on the Online Store website in the information tab regarding delivery costs and during the Order placement process, including when the Customer expresses their intention to be bound by the Sales Agreement.

  3. Personal collection at a place and time previously agreed with the Customer by phone or email is free of charge.

  4. The Seller provides the Customer with the following methods of delivery or collection of the Product:

  • Postal delivery, cash on delivery.

  • Courier delivery, cash on delivery.

  1. Personal collection is available at: Tajęcina 2KA, 36-002 Tajęcina near Rzeszów – on business days, from 8:00 a.m. to 4:00 p.m.

  2. The order will be delivered to the Customer within 7 business days, unless a shorter or longer period is specified in the product description or when placing the order. For products with different delivery times, the delivery date is the longest specified date. The order delivery time to the Customer begins on the date the payment is credited to the bank account indicated by the Seller or, if the Customer chooses cash on delivery, on the date of conclusion of the Sales Agreement.

  3. The order processing time includes the time of order preparation (picking and packing the order) and the time of order delivery, depending on the selected delivery method.

  4. The Goods are delivered via the forwarding companies FeDex, DHL, DPD and Schenker, or via the Seller's own transport. The Seller reserves the right to introduce deliveries through forwarding companies other than the ones mentioned.

  5. The order processing time is counted from the moment the funds are credited to the Seller's bank account, regardless of the chosen payment method.

§6 Complaint Handling Procedure

  1. This point 6 of the Regulations specifies the complaint handling procedure common to all complaints submitted to the Seller, in particular complaints regarding Products, Sales Agreements, Electronic Services, and other complaints related to the operation of the Seller or the Online Store.
  1. The basis and scope of liability are defined by generally applicable legal provisions, in particular the Civil Code, theConsumer Rights Act and the Act on the Provision of Electronic Services of 18 July 2002 (Journal of Laws No. 144, item 1204, as amended).
  2. Detailed provisions regarding complaints about a Product – a movable item – purchased by the Customer under the Sales Agreement concluded with the Seller by December 31, 2022 are specified in the provisions of the Civil Code in the wording applicable until December 31, 2022, in particular Art. 556-576 of the Civil Code. These provisions specify, in particular, the basis and scope of the Seller's liability towards the Customer if the sold Product has a physical or legal defect (warranty). The Seller is obliged to deliver a defect-free Product to the Customer. Pursuant to Art. 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product purchased in accordance with the previous sentence towards a Customer who is not a consumer is excluded.

  3. Detailed provisions regarding complaints about Products – movable items (including movable items with digital elements), excluding, however, movable items that serve solely as carriers of digital content – ​​purchased by the Customer under the Sales Agreement concluded with the Seller from January 1, 2023 are specified in the provisions of the Consumer Rights Act in the wording in force from January 1, 2023, in particular Articles 43a - 43g of the Consumer Rights Act. These provisions specify, in particular, the basis and scope of the Seller's liability towards the consumer in the event of non-compliance of the Product with the Sales Agreement.

  4. Detailed provisions regarding complaints about a Product – digital content or service or a movable item – which serves solely as a carrier of digital content – ​​purchased by the Customer under a Sales Agreement concluded with the Seller on or before January 1, 2023, if the delivery of such a Product was to take place or took place after that date, are specified in the provisions of the Consumer Rights Act in the wording in force from January 1, 2023, in particular Articles 43h – 43q of the Consumer Rights Act. These provisions specify, in particular, the basis and scope of the Seller's liability towards the consumer in the event of a Product's non-conformity with the Sales Agreement.

  5. A complaint may be submitted, for example: in writing to the following address: 36-002 Jasionka, Tajęcina 2 KA or electronically via email to: info@bijakowe.pl

  6. The Product may be sent or returned as part of a complaint to the following address: 36-002 Jasionka, Tajęcina 2 KA
  1. It is recommended to include in the complaint description: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of the irregularity or non-conformity with the contract; (2) a request for a method of achieving compliance with the contract or a declaration of a price reduction, withdrawal from the contract, or other claim; and (3) the contact details of the complainant – this will facilitate and expedite the processing of the complaint. The requirements specified in the preceding sentence are recommendations only and do not affect the effectiveness of complaints submitted without the recommended complaint description.

  2. If the contact details provided by the complainant change during the complaint processing, they are obligated to notify the Seller.

  3. The complainant may attach evidence (e.g., photos, documents, or the Product) related to the subject of the complaint to the complaint. The Seller may also request the complainant to provide additional information or send evidence (e.g., photos) if this will facilitate and expedite the Seller's processing of the complaint.
  4. The Seller's liability under the warranty for the Product or the lack of conformity of the Product with the Sales Agreement is excluded.
  5. The Seller will respond to the complaint within 14 calendar days of its receipt.

§7 Consumer Right of Withdrawal

  1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving a reason and without incurring any costs, except for the costs specified in point 8.8 of the Terms and Conditions. To meet the deadline, it is sufficient to send a declaration before its expiry. The declaration of withdrawal from the contract may be submitted, for example: in writing to the following address: 36-002 Jasionka, Tajęcina 2 KA or electronically via e-mail to the following address: info@bijakowe.pl

  2. The return of the Product - movable items (including movable items with digital elements) as part of the withdrawal from the contract may be made to the following address: 36-002 Jasionka, Tajęcina 2 KA.
  3. ExampleThe withdrawal form template is included in Annex 2 to the Consumer Rights Act and is also included in Annex 1 to the Regulations. The consumer may use the template form, but it is not obligatory.
  4. The withdrawal period begins: for a contract under which the Seller delivers a Product and is obligated to transfer ownership thereof – from the moment the consumer or a third party designated by the consumer, other than the carrier, takes possession of the Product, and in the case of a contract that: (1) covers multiple Products that are delivered separately, in batches, or in parts – from the moment the consumer takes possession of the last Product, batch, or part, or (2) involves the regular delivery of Products for a specified period – from the moment the consumer takes possession of the first Product; for other contracts – from the date of conclusion of the contract.
  5. In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.
  6. Products – movable items, including movable items with digital elements: The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer's declaration of withdrawal from the contract, refund all payments made by the consumer, including the costs of delivery of the Product – movable item, including movable items with digital elements (excluding additional costs resulting from the consumer choosing a delivery method other than the cheapest standard delivery method available in the Online Store). The Seller will refund the payment using the same payment method used by the consumer, unless the consumer has expressly agreed to a different refund method that does not involve any costs for the consumer. In the case of Products - movable items (including movable items with digital elements) - if the Seller has not offered to collect the Product from the consumer, the Seller may withhold reimbursement of payments received from the consumer until the Product is received back or the consumer provides proof of sending it back, whichever occurs first.
  7. In the case of Products - movable items (including movable items with digital elements) - the consumer is obligated to immediately, no later than 14 calendar days from the date on which they withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller has offered to collect the Product themselves. To meet the deadline, it is sufficient to return the Product before its expiry.
  8. The consumer is liable for any reduction in the value of the Product - a movable item (including a movable item with digital elements) - resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Product.
  9. Products - digital content or digital services: In the event of withdrawal from the contract for the supply of a Product - digital content or digital service, the Seller, from the date of receipt of the consumer's declaration of withdrawal from the contract, may not use content other than personal data provided or generated by the consumer during the use of the Product - digital content or digital service - provided by the Seller, with the exception of content that: (1) is useful only in connection with the digital content or digital service that formed the subject of the contract; (2) relates exclusively to the consumer's activity when using the digital content or digital service provided by the Seller; (3) has been combined by the entrepreneur with other data and cannot be separated from it or can only be separated with disproportionate effort; (4) were created by the consumer together with other consumers who can still use them. Except for the cases referred to in points (1)–(3) above, the Seller, at the consumer's request, shall make available to the consumer content other than personal data that was provided or created by the consumer during the use of the digital content or digital service provided by the Seller. In the event of withdrawal from the contract, the Seller may prevent the consumer from further use of the digital content or digital service, in particular by preventing the consumer from accessing the digital content or digital service or blocking the user account, which does not affect the consumer's rights referred to in the preceding sentence. The consumer has the right to recover the digital content from the Seller free of charge, without hindrance from the Seller, within a reasonable time and in a commonly used machine-readable format.
  10. In the event of withdrawal from the contract for the supply of a Product – digital content or digital service, the consumer is obligated to cease using this digital content or digital service and to cease making it available to third parties.
  11. Possible costs associated with withdrawalby the consumer from the contract, which the consumer is obliged to bear: In the case of Products - movable items (including movable items with digital elements) - if the consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method available in the Online Store, the Seller is not obliged to reimburse the consumer for any additional costs incurred. In the case of Products - movable items (including movable items with digital elements) - the consumer bears the direct costs of returning the Product. In the case of a Product - a service, the performance of which - at the consumer's express request - began before the expiry of the withdrawal period, the consumer who exercises the right to withdraw from the contract after submitting such a request is obliged to pay for the services provided until the time of withdrawal. The amount of payment is calculated proportionally to the scope of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided. Due to the size and weight of the goods, in the event of withdrawal from the contract, returning the goods may involve higher costs than standard postal delivery.

  12. The right to withdraw from a distance contract does not apply to the consumer in relation to contracts: (1) for the provision of services for which the consumer is obligated to pay the price, if the Seller has fully performed the service with the express and prior consent of the consumer, who was informed before the commencement of the service that after the Seller has performed the service, the consumer will lose the right to withdraw from the contract and has acknowledged this; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period; (3) in which the subject of the service is a Product - a movable item (including a movable item with digital elements) - not prefabricated, manufactured according to the consumer's specifications or intended to meet their individual needs; (4) in which the subject of the provision is a Product - a movable item (including a movable item with digital elements) - subject to rapid deterioration or having a short shelf life; (5) in which the subject of the provision is a Product - a movable item (including a movable item with digital elements) - delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery; (6) in which the subject of the provision are Products - movable items (including movable items with digital elements) - which after delivery, due to their nature, are inseparably connected with other movable items, including movable items with digital elements; (7) in which the subject of the provision are alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Agreement, and the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control; (8) in which the consumer has expressly requested that the Seller come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or supplies Products - movable items (including movable items with digital elements) - other than spare parts necessary to perform the repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or Products; (9) in which the subject of the provision are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; (10) for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement; (11) concluded by way of a public auction; (12) for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events, if the contract specifies the day or period of service provision; (13) for the supply of digital content not supplied on a tangible medium, for which the consumer is obliged to pay the price, if the Seller commenced the provision with the express and prior consent of the consumer, who was informed before the commencement of the provision that after the Seller has fulfilled the provision, the consumer will lose the right to withdraw from the contract, and the consumer has acknowledged this, and the Seller has provided the consumer with the confirmation referred to in Article 15 paragraphs 1 and 2 or Article 21 paragraph 1 of the Consumer Rights Act; (14) for the provision of services for which the consumer is obliged to pay the price, in the case of which the consumer has expressly requested the Seller to come to the place of deliveryfor the purpose of repair, and the service has already been fully performed with the express and prior consent of the consumer.
  13. The provisions contained in this section 8 of the Regulations concerning consumers shall apply from January 1, 2021, and for contracts concluded from that date, also to the Service Recipient or Customer who is a natural person concluding a contract directly related to their business activity, when the content of this contract indicates that it is not of a professional nature for that person, resulting in particular from the subject of their business activity, made available under the provisions on the Central Register and Information on Business Activity.

§8 Product Reviews

  1. The Seller allows its Customers to post and access reviews of Products and the Online Store under the terms specified in this section of the Regulations.

  2. A Product Review may only be posted for Products actually purchased in the Seller's Online Store and by the Customer who purchased the Product being reviewed. A review may be added after completing the purchase process and completing the form sent via email. It is prohibited to enter into fictitious or sham Sales Agreements for the purpose of posting a Product Review. An Online Store Review may be posted by a person who is a Customer of the Online Store.
  3. Customer reviews may not be used for illegal activities, in particular for activities constituting an act of unfair competition, or for activities infringing personal rights, intellectual property rights, or other rights of the Seller or third parties. When adding a review, the Customer is obligated to act in accordance with the law, these Terms and Conditions, and good practice.
  4. Reviews may be made available directly on the Online Store website (e.g., next to a given Product) or on an external review collection service with which the Seller cooperates and to which it links on the Online Store website (including via an external widget placed on the Online Store website).
  5. The Seller ensures that published reviews of Products come from its Customers who have purchased a given Product. To this end, the Seller takes the following steps to verify whether the reviews originate from its Customers: The Seller sends its Customers (including via an external review collection service with which it cooperates) an individual link to the email address provided by the Customer during purchase – thus, only the Customer who purchased the Product in the Online Store receives access to the review form.
  6. In the event of any doubts or objections directed to the Seller by other Customers or third parties as to whether a given review comes from a Customer or whether a given Customer purchased a given Product, the Seller reserves the right to contact the author of the review to clarify and confirm that they are indeed a Customer of the Online Store or purchased the Product being reviewed.
  7. Any comments, appeals against review verification, or objections as to whether a given review comes from a Customer or whether a given Customer purchased a given Product may be submitted in a manner analogous to the complaints procedure indicated in Section 9 of the Terms and Conditions.
  8. The Seller does not post or commission any other person to post false Customer reviews or recommendations, and does not distort Customer reviews or recommendations in order to promote its Products. The Seller provides both positive and negative reviews. The Seller does not share sponsored reviews.

§ 9 Information clause regarding personal data processing

  1. The controller of the personal data of Store Customers and Store Users is: Wojciech Podstawowa i Miłosz Podstawowa, conducting business under the name: Traktor.com.pl Spółka z ograniczoną odpowiedzialnością, Tajęcina 2KA, 36-002 Jasionka, NIP: 5170442917, REGON: 527292090, KRS: 0001077811.

  1. Providing personal data by Customers and Users of the Store is voluntary, although in some cases it is necessary to complete a purchase. The personal data of Store Users will be processed for the purposes of registering in the Store and, if appropriate consent is granted, for the marketing of our goods and services and participation in the Newsletter service (understood as sending commercial information electronically and using telecommunicationsterminal devices – SMS, in accordance with the Act of 18 July 2002 on the provision of services by electronic means. In the case of the purchase of goods, Customers' personal data will be processed for the proper execution of the purchase and sale agreement for our goods, as well as their shipment. Failure to provide the personal data required to conclude a purchase and sale agreement will result in refusal to conclude the agreement.

  1. The following data: name and surname, address, postal code, email address, telephone number, and Tax Identification Number (if provided) will be used to complete the purchase and to provide information about the services provided by the Administrator.

  1. The legal basis for the processing of personal data in the scope of Store User registration in the online store, marketing of goods and services, and participation in the Newsletter service is - pursuant to Art. 6 sec. 1 item a in conjunction with Art. 7 sec. 2 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (OJ L 127, 2018, item 127, 2018, consolidated text) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as the GDPR - consent is granted, whereas in the case of the purchase of goods, data processing is necessary for the performance of the contract.

  1. Personal data will be stored until the Store User withdraws consent or for a maximum of 5 years from the date of order completion in the case of Customers.

  1. The personal data of Store Users will be processed by persons authorized by the Administrator as part of their official duties and will be transferred to companies providing services to the Administrator in the field of IT, legal, and marketing activities for the Administrator. In the case of Customers, their data may also be transferred to companies delivering goods. In the event of a legitimate request, recipients of data may also include inspection authorities, law enforcement authorities, and other public authorities acting on the basis of statutory authorization.

  1. The Controller will not transfer personal data to a third country or international organization.

  1. Every Customer and Store User has the right to request from the Controller access to their data, its rectification (correction), transfer, and deletion, as well as the right to limit data processing. In connection with the processing of personal data by the Administrator, the Customer has the right to lodge a complaint with the President of the Personal Data Protection Office.

  1. Based on the personal data of Customers and Users of the Store, their profiling will take place, i.e. based on their activity on the website and the products viewed, the Administrator will present Customers and Users of the Store with other products tailored to their interests that may be of interest to them. The Customer and Store User have the right to object to the above-mentioned actions at any time, in accordance with the provisions contained in the Privacy and Cookie Policy.

  1. The User has the right to withdraw consent to the processing of personal data processed on the basis of consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

§10 Seller's Liability

  1. The Seller is not responsible for the Customer entering incorrect data (in particular by providing incorrect data in the forms available on the website) or the Customer's actions in a way that hinders or prevents the provision and implementation of services by the Seller.

  2. The Seller reserves the right to suspend or terminate the provision of individual functionalities of the online store due to the need to maintain, review, or expand the technical database or software. Suspension or termination of the provision of individual functionalities of the online store cannot violate the rights of the Customer.



§11Final Provisions

  1. All content posted on the online store websiteThe online store (including graphics, text, page layout, and logos) are protected by copyright and are the exclusive property of the Seller. Use of this content without the written consent of the Seller results in civil and criminal liability.

  2. Agreements concluded through the online store are concluded in Polish.

  3. The Seller reserves the right to amend these Terms and Conditions. The Seller will notify the Online Store of any changes to the Terms and Conditions on the online store's website at least 14 calendar days before the amendments come into effect. In other matters not regulated by these Terms and Conditions, the relevant provisions of Polish law shall apply.

  4. The Customer has the right to use out-of-court dispute resolution and to pursue claims through mediation or arbitration. Regardless of this, the Customer may seek assistance from the municipal (district) consumer ombudsman, social organizations whose statutory tasks include consumer protection, and provincial inspectorates of the Trade Inspection. All necessary information can be found on the website of the Office of Competition and Consumer Protection at www.uokik.gov.pl.

  5. Any disputes arising between the Seller and the Customer shall be submitted to the court having jurisdiction over the Seller's registered office.

  6. The annexes to the Regulations constitute an integral part thereof.

ANNEX No. 1 - WITHDRAWAL FROM THE AGREEMENT

APPENDIX NO. 2 - COMPLAINT FORM